Residential Property Solutions will give assistance to the Building superintendent or building supervisor. He will be primary responsible to do minor repairs and maintenance in a residential or small commercial building.

They are the first point of contact for residents and tenants of the building. They are expected to take care of issues such as small leaks or blockages, globes, cleaning and security.

For larger jobs and major repairs they will call the Facility Manager to assist them. The Facility Manager will contact a contractor to assist with the issues. The Building superintendant will then manage the work of the contractors.

The building superintendent or resident manager may report to a Property Manager.

Facility management is an integrated multidisciplinary, interdisciplinary field devoted to the coordination of space, infrastructure, people and organization, often associated with the administration of small office blocks, schools, convention centers, shopping complexes, hospitals, hotels, etc. However, facilitates on a much wider range of activities than just business services and these are referred to as non-core functions. Many of these are outlined below but they do vary from one business sector to another.

FM has become highly competitive, subject to continuous innovation and development, under pressure to reduce costs and to add value to your propertythe key is client organisation where possible.

The Facility management sector acts as an umbrella, horizontally oriented market. The discipline of facility management and the role of facility managers in particular are evolving to the extent that many managers have to operate at two levels: strategic-tactical and operational. In the former case, clients, customers and end-users need to be informed about the potential impact of their decisions on the provision of services, cost and business risk. In the latter, it is the role of a facility manager to ensure corporate and regulatory compliance plus the proper operation of all aspects of a building to create an optimal, safe and cost effective environment for the occupants to function. This is accomplished by managing the following activities:

Health and safety

The Facilities Management department in an organization is required to control and manage many safety related issues. Failure to do so may lead to injury, loss of business, prosecution and insurance claims; the confidence of customers and investors in the business may also be shaken by adverse publicity.

Fire safety

The threat from fire carries one of the highest risk to loss of life, and the potential to damage or shut down a business. The facilities management department will have in place maintenance, inspection and testing for all of the fire safety equipment and systems, keeping records and certificates of compliance.


Security to any organization is necessary to protect the property, owners and the business and this often comes under the control of the facilities management in particular the maintenance of the hardware. Manned guarding may be under the control of a separate department.

Maintenance, testing and inspection

Maintenance, testing and inspection schedules are required to ensure that the facility is operating safely and efficiently, to maximize the life of equipment and reduce the risk of failure. There are also statutory obligations to be met.


Cleaning operations are often undertaken out of business hours, but provision may be made during times of occupations for the cleaning of toilets, replenishing consumables (toilet rolls, soap, etc.) plus waste removal and reactive response. Cleaning is scheduled as a series of “periodic” tasks: daily, weekly, monthly, etc.


The Facilities Management department has responsibilities for the day to day running of the building. Facilities Manager will need to keep tight control, and often requiring reports escalation procedure.

Some issues require more than just periodic maintenance, for too hot or too cold, lights not working, photocopier jammed, coffee spills, vending machine problems, etc.

Tendering Procurement

The facilities management team will seek to periodically re-tender their contracts, or at the very least bench mark them to ensure they are getting value for money. For this to happen it is necessary to have an up to date list of equipment or assets to send out with the tenders. This information is often retained on the same computer as the maintenance schedule and updating may be overlooked as equipment gets changed, replaced or new items are installed. The asset register is also an important tool for budgeting, used to for life cycle costing and for capital expenditure forecasting.

Residential Property Management is managing the day to day operations for the property owner. This can be incorporated with property management, facilities and building superintendent.

Operations is an area of management concerned with overseeing, designing, and controlling the process of production and redesigning business operations in the production of  services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed, and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials and labor) into outputs (in the form of services).

Operations management programs typically include instruction in principles of general management, manufacturing and production systems, plant management, equipment maintenance management, production control, industrial labor relations and skilled trades supervision, strategic manufacturing policy, systems analysis, productivity analysis and cost control, and materials planning.

Operations strategy

1. Price (actually fixed by marketing, but lower bounded by production cost): purchase price, use costs, maintenance costs, upgrade costs, disposal costs

2.Quality: specification and compliance

3.Time: productive lead time, information lead time, punctuality

4.Flexibility: mix, volume

5.Stock availability

A more recent approach, introduced by Terry Hill,[13] involves distinguishing competitive variables in order winner and order qualifiers when defining operations strategy. Order winners are variables which permit differentiating the company from competitors, while order qualifiers are prerequisites for engaging in a transaction. This view can be seen as a unifying approach between operations management and marketing (see segmentation and positioning).

Residential Property Solutions will assist the property owner with different projects on the premises.

What is Project Management?

More specifically, what is a project? It’s a temporary group activity designed to produce a unique product, service or result.

A project is temporary in that it has a defined beginning and end in time, and therefore defined scope and resources. Every project is unique because this is not a routine operation but a specific set of operations designed to accomplish a singular goal. All must be expertly managed to deliver the on-time, on-budget results, learning and integration that organizations need.

Project management processes fall into five groups:

  • Initiating
  • Planning
  • Executing
  • Monitoring and Controlling
  • Closing

Planning and design

  • determining how to plan.
  • developing the scope statement.
  • selecting the planning team.
  • identifying deliverables and creating the work breakdown structure.
  • identifying the activities needed to complete those deliverables and networking the activities in their logical sequence.
  • estimating the resource requirements for the activities.
  • estimating time and cost for activities.
  • developing the schedule.
  • developing the budget.
  • risk planning.
  • gaining formal approval to begin work.

Additional processes, such as planning for communications and for scope management, identifying roles and responsibilities, determining what to purchase for the project and holding a kick-off meeting are also generally advisable.

As Residential property solutions we have the ability to provide an effective an efficient service through our familiarity with the residential property market. Our clients will benefit from property management including:

  • Property Management Duties
  • Leasing and Lease Administration
  • Accounts & Financial Reports
  • Property Inspections
  • Facility Maintenance & Reports
  • Management of Service Contracts
  • Emergency 24 Hour Contact
  • Facilitation of Building Improvements

One important role of a “Property Manager” is that of liaison between the owner and the actual tenant/leasee, providing a buffer for those owners who are desired to distance themselves from their tenant constituency. Duties of property management generally will include a minimum of these basic primary tasks;

  • The full and proper screening or testing of an applicant’s credit, criminal history, rental history and ability to pay.
  • Lease contracting or accepting rent using legal documents approved for the area in which the property is located.
  • Mitigation and remediation regarding any maintenance issues, generally within a budget, with prior or conveyed consent via a Limited Power of Attorney legally agreed to by the property owner.

There are many facets to this profession, including managing the accounts and finances of the property, and participating in or initiating litigation with tenants, contractors and insurance agencies. Litigation is at times considered a separate function, set aside for trained attorneys. Although we will be responsible for this in responsibility, there must be an attorney working with property manager. Special attention is given to landlord/tenant law and most commonly evictions, non-payment, harassment, reduction of pre-arranged services, and public nuisance are legal subjects that gain the most amount of attention from property managers.